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Warranty Information

SOURCEvapes is committed to customer satisfaction and we value our loyal customers’ happiness above all else, which is why we are #1 in customer satisfaction, as well as #1 in product warranty.

If a physical defect arises and a claim is received within the corresponding warranty period, SOURCEvapes will at their discretion and to the extent permitted by law, either repair the product defect or exchange the defective product with a new respective product.

Not following any of the directions in could potentially void the warranty.

Attachments

4 Series attachments have a Lifetime No-Hassle Warranty from the date of purchase.

Atomizers & Chargers

4 Series atomizers and chargers have a 30-Day No-Hassle Warranty from the date of purchase. 

Batteries

SOURCEvapes batteries have a Lifetime No-Hassle Warranty from the date of purchase.

If a physical defect arises and a claim is received within the corresponding warranty period, SOURCEvapes will at their discretion and to the extent permitted by law, either repair the product defect or exchange the defective product with a new respective product. Neither warranty covers normal performance and “wear and tear” degradation of batteries through normal performance or neglecting to adhere to cleaning instructions. Not following any of the directions in the manual could potentially void the warranty.

Glass Parts

Glass pieces are only warrantied if they arrive broken to the customer. This warranty is only active for 48 hours from the date of purchase. 

What does this cover?

Manufacturing and shipping defects, as well as defects in materials and workmanship.

What does this NOT cover?

Dropping your product, using your product in any manner contrary to instruction in this manual, modifying your product, battery degradation. Neither warranty covers normal performance and “wear and tear” degradation of batteries through normal performance or neglecting to adhere to cleaning instructions.

Click here to file a warranty claim. 

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